How FleetDocsAI handles personal information.
This Privacy Policy explains how A J HALL & P SHERIFF trading as Fleet Docs AI collects, uses, stores, and discloses personal information when providing the FleetDocsAI platform.
Who this policy applies to
This policy applies to customer administrators and staff, invited contractors and drivers, and visitors to the FleetDocsAI website.
Information we collect
- Identity and contact details such as name, email, mobile number, company, and role.
- Compliance documents and images including insurance certificates, licences, permits, tickets, and other uploaded records.
- Extracted document fields such as document type, issuer, policy number, licence details, expiry dates, and compliance status.
- Usage data including logins, audit logs, IP address, browser and device details, and platform activity.
- Communications and delivery metadata for support requests, emails, and SMS messages.
Why we use personal information
- To provide, secure, and improve the service.
- To manage roles, access control, onboarding, and compliance workflows.
- To track document expiry, send reminders, and maintain audit trails for customers.
- To troubleshoot issues, prevent fraud, and respond to support requests.
AI processing
FleetDocsAI uses third-party AI services to process uploaded documents and images for classification, extraction, and workflow support. This can include sending document content and images to those services where required to provide the platform.
Disclosure and overseas processing
Personal information may be disclosed to the customer account that requested compliance, and to service providers that support hosting, storage, AI processing, email, SMS, security, monitoring, analytics, and support. Some providers may process data outside Australia.
Storage, security, and retention
FleetDocsAI applies access controls, encryption in transit, role-based permissions, and audit logging. Information is retained for as long as necessary to provide the service, satisfy audit requirements, meet legal obligations, and resolve disputes.
Access, correction, and complaints
Requests for access, correction, or complaints can be sent to support@fleetdocsai.com. FleetDocsAI will verify identity where required before responding.